Terms of Service

By accessing or using the CIS Refund Portal website (the “Site”) and our services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before using our website.

1. Acceptance of Terms

By accessing or using the Site, you agree to abide by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, you should not use our website.

2. Services Provided

The CIS Refund Portal provides an online service to help individuals and businesses claim refunds for overpaid taxes under the Construction Industry Scheme (CIS). Our services include:

Eligibility Checking: Assessing your eligibility for a CIS refund.
Application Submission: Helping you complete and submit your refund application.
Refund Status Tracking: Enabling you to track the status of your refund.

3. User Responsibilities

You agree to:

Provide Accurate Information: You must provide accurate, truthful, and complete information during the application process.
Maintain Confidentiality: Keep your login credentials (if applicable) and account information confidential. You are responsible for all activities under your account.
Compliance with Laws: Use the Site in compliance with all applicable laws and regulations, including tax laws.

4. Eligibility

You may be eligible for a CIS refund if:

You have had tax deducted under the Construction Industry Scheme (CIS).
You’ve overpaid tax due to incorrect deductions.
You are no longer working under CIS but had tax withheld.
You are a subcontractor owed a repayment.

Eligibility is subject to review and approval, and we reserve the right to reject applications based on eligibility criteria.

5. Refund Processing

Application Review: Once your application is submitted, we will review your details and determine your eligibility for a refund.
Refund Timeline: While we strive to process refunds as quickly as possible, the timeline for approval may vary. Refunds are generally processed within 10 working days after approval.
Payment Method: Refunds are issued directly to the bank account provided during the application process.

6. Fees and Charges

No Upfront Fees: There are no fees to apply for a CIS refund on our platform.
Service Charges: If applicable, service charges will be disclosed before any service is rendered.

7. Limitations of Liability

No Guarantee of Refund: We do not guarantee that you will receive a CIS refund. The approval of your refund is subject to review by HMRC and other relevant authorities.
Accuracy of Information: While we make every effort to provide accurate information, we are not responsible for any errors or omissions in the information provided on the Site.
External Websites: Our website may contain links to third-party websites. We are not responsible for the content, services, or practices of these third-party sites.

8. Privacy

Your use of our services is also governed by our Privacy Policy, which can be found here. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

9. Termination

We may suspend or terminate your access to our services if we believe you have violated these Terms of Service or if required by law. Upon termination, you must immediately cease using the Site.

10. Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review these terms periodically to stay informed about any updates.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or related to these terms will be resolved in the competent courts of the UK.