Privacy Policy

We at CIS Refund Portal value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our services.

1. Information We Collect

We may collect the following types of personal information when you use our website:

Personal Identification Information: Name, email address, phone number, Unique Taxpayer Reference (UTR), National Insurance (NI) number, and bank details.
Technical Data: IP address, browser type and version, operating system, and browsing behavior on our site.
Usage Data: Pages visited, time spent on pages, and actions taken during the visit.

2. How We Use Your Information

We use the information collected to:

Process Your CIS Refund Application: To verify your eligibility, handle your application, and process your refund request.
Improve Our Services: To monitor and improve our website functionality and user experience.
Communicate with You: To send you updates, notifications, and responses regarding your CIS refund request.
Compliance with Legal Obligations: To comply with relevant tax laws and government regulations.

3. How We Protect Your Information

We take the security of your personal data seriously and implement a variety of security measures to protect it:

Encryption: Your sensitive data (such as bank details) is encrypted during transmission.
Access Controls: We limit access to your personal information to authorized personnel only.
Secure Storage: Your data is stored on secure servers with up-to-date security protocols.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted service providers, including:

Government Authorities: To comply with tax laws and regulations (e.g., HMRC).
Third-Party Services: To facilitate processing your CIS refund application and payment (e.g., payment processors).

These third-party partners are obligated to keep your information confidential and use it solely for the purpose of fulfilling the services we have contracted them for.

5. Cookies

We use cookies to improve your experience on our website. Cookies help us:

Remember your preferences and settings.
Analyze website traffic and user activity to optimize our services.

You can control cookie settings through your browser’s privacy settings. However, disabling cookies may affect the functionality of the website.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: If any of your personal data is incorrect or outdated, you can request to update it.
Deletion: You can request that we delete your personal data, subject to certain conditions.
Opt-Out: You can opt out of receiving promotional emails at any time by clicking the “unsubscribe” link in the email.

To exercise any of these rights, please contact us at refunds@cistax.gov.uk.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. Please review the privacy policy of any website you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this page regularly to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us: